Out of Hours Senior Entertainment Travel Consultant

B
BCD TravelEntertainment travel
United KingdomFull-TimeSenior
Salary not disclosed
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Job Details

Languages
Strong verbal and written communication skills in English; Italian language fluency a plus
Required Skills
Customer service

Requirements

  • Bring solid working knowledge of the travel industry, including its policies, procedures, and processes.
  • Know the Sabre and Amadeus global distribution systems (GDS).
  • Demonstrate strong verbal and written communication skills in English.
  • Manage multiple priorities simultaneously.
  • Be able to work flexible hours.
  • Work independently, exercising discretion and judgment.
  • Demonstrate professional customer service skills.
  • Italian language fluency is a plus.

Responsibilities

  • Fulfill incoming travel requests and inquiries accurately and efficiently using Sabre GDS.
  • Assist with group bookings, air travel, and hotels.
  • Support production crew and talent movements, including location and large-group movements.
  • Manage multiple complex itineraries.
  • Anticipate potential client challenges and provide proactive assistance.
  • Provide travel offers, general travel advice, and industry information such as low fares, exchange costs, and penalties.
  • Apply travel supplier rules and maintain current knowledge of supported travel industries.
  • Follow client and BCD Media & Entertainment policies and procedures to maintain quality control.
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