Senior Business Travel Consultant - Night Shift - Remote

Expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously Proficient in air fares and ticketing Great communication skills, fluency in English, both written and spoken is essential. Previous experience as a Business Travel Consultant. Well-organized, and capable of working to tight deadlines under pressure. Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers. Proactive in resolving customer queries and complaints, using their initiative to overcome problems. Flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success. Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues. Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently. Arrange European and domestic travel, including flights, car rentals, and hotels. Work independently, using your initiative to handle client inquiries and provide solutions without supervision. Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate. Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. Proactively maintain and develop client relationships, offering support throughout the entire travel process. Provide suitable travel options and suggestions to meet client requirements. Ensure all service level agreements are met and actively maintain the Galileo GDS queues. Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. Support the Team Leader and collaborate with colleagues to maintain a high level of service.