Senior Business Travel Consultant - Night Shift - Remote
Company:Perk
Location:Birmingham, EST, PST
Languages:English
Seniority level:Senior, Previous experience as a Business Travel Consultant
Experience:Previous experience as a Business Travel Consultant
Skills:
Customer serviceMentoring
Requirements:
- Expert knowledge of the Galileo GDS system, including reissuing tickets autonomously
- Proficient in air fares and ticketing
- Great communication skills, fluency in English, both written and spoken is essential
- Previous experience as a Business Travel Consultant
- Well-organized, and capable of working to tight deadlines under pressure
- Positive and professional telephone manner
- Proactive in resolving customer queries and complaints
- Flexible and willing to complete various tasks as needed
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
- Motivate and encourage the well-being of the team
Responsibilities:
- Provide first-class, 7-star service to business travelers
- Manage travel bookings, amendments, and cancellations efficiently
- Arrange European and domestic travel, including flights, car rentals, and hotels
- Work independently to handle client inquiries and provide solutions
- Communicate with clients via live chat, telephone, and email
- Undertake travel reservations and amendments for customers
- Proactively maintain and develop client relationships
- Provide suitable travel options and suggestions
- Ensure all service level agreements are met and maintain Galileo GDS queues
- Mentor and support junior team members
- Support the Team Leader and collaborate with colleagues
