Microsoft Dynamics 365 CRM Administrator & Developer (Part-Time / Contract)

5–8+ years of hands-on experience with Microsoft Dynamics 365 CRM / Customer Engagement. Expert-level experience customizing and configuring Dynamics CRM. Strong proficiency with native CRM reporting, charting, dashboards, and advanced views. Strong expertise in building Power BI datasets, models, and integrated dashboards. Proficiency in JavaScript, C#, plugins, workflows, business rules, and Power Automate. Experience integrating CRM with other platforms using APIs or Azure services. Ability to work independently with minimal oversight and communicate clearly. Strong problem-solving skills and ability to translate business needs into technical execution. Familiarity with Azure DevOps, Git, and solution CI/CD pipelines (Preferred). Experience with ETL tools and data migration frameworks (Preferred). Relevant certifications such as PL-200, PL-400, MB-210, or Power BI certification (Preferred).

Customize and configure Dynamics 365 CRM (entities, forms, fields, views, business rules, processes, security roles). Develop and optimize custom plugins, JavaScript, workflows, and Power Automate flows. Manage solution packaging, deployment, versioning, and environment transitions. Apply best practices in entity design, data modeling, and CRM architecture. Build and optimize native CRM reports, charts, and dashboards. Develop Power BI datasets, reports, and dashboards integrated with Dynamics CRM. Create visually compelling KPI dashboards. Ensure accuracy, performance, and reliability of CRM and Power BI reporting layers. Troubleshoot reporting data flows and advise on data governance. Implement automated processes using Power Automate, CRM workflows, and custom logic. Streamline business processes through scalable automation. Maintain documentation for automation flows and solution architecture. Integrate Dynamics CRM with internal and external applications using APIs, Azure Functions, Logic Apps, or middleware. Support data migration, synchronization, and ETL operations. Ensure integrations are secure, reliable, and follow architectural best practices. Oversee CRM administration, including user management, permissions, configuration, and environment maintenance. Troubleshoot issues, resolve tickets, and support internal project teams. Maintain clear documentation for configurations, customizations, and processes.