Business Analyst (BA) CRM - Microsoft Dynamics
Company:
Location:Geneva, Barcelona, UE regions
Languages:English, French, Spanish
Seniority level:Senior, 10+ years
Experience:10+ years
Skills:
SQLBusiness AnalysisData AnalysisMicrosoft DynamicsMicrosoft SQL ServerRESTful APIsData modelingChange ManagementCRM
Requirements:
Over 10 years of experience as a Business Analyst. Minimum 3 years of experience in CRM projects, with a strong preference for Microsoft Dynamics CRM. Proven track record in tool integration for large-scale projects in international organizations. Understanding of CRM architecture and capabilities. A technical background, including SQL skills, is a strong plus. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills.
Responsibilities:
Collaborate with stakeholders to understand business needs and translate them into CRM requirements. Analyze and document business processes, identifying improvement opportunities. Lead and support the design, testing, and deployment of the unified Microsoft Dynamics CRM platform. Ensure seamless integration of CRM tools into the broader IT landscape. Act as a liaison between technical teams and business users. Provide expertise and guidance on CRM best practices, leveraging Microsoft Dynamics functionalities. Support change management and user training.
