Implementation Manager

3+ years’ experience in a strategic customer-facing role as Implementation Manager/Customer Success Manager/Account Manager 2+ years’ experience in implementation or project management in a SaaS environment Desire to work with demanding, multi-national customers Experience using Excel is required Salesforce, Gainsight, monday.com experience preferred Excellent project management skills Outstanding verbal and written communication skills Strong analytical, negotiation, and creative problem-solving skills Self-motivated and action-oriented, yet willing to work within a team environment Enthusiasm in collaborating with all members of our team The aptitude to learn and be coached

Act as the primary owner of multiple concurrent customer implementations Lead customer kickoff meeting Facilitate regular implementation working sessions with the customer Strategize with the larger Customer Operations team Clearly communicate action items across internal and external teams Manage and interpret data, consulting on data imports and automations Respond to customer inquiries Manage implementation milestones and overall project status internally in Gainsight Ensure visibility for the dedicated CSM throughout implementation Actively participate in a cross-functional feedback loop