ERP & CRM Technical Instructor (SAP & Salesforce)

Deep Subject Matter Expertise (SME) in both SAP and Salesforce ecosystems Proven experience with SAP S/4HANA, ABAP Cloud Familiarity with Salesforce Platform Administration, including Sales Cloud, Service Cloud Expertise in SAP system configuration, development, and integration Familiarity with Salesforce configuration (workflows, custom objects, reporting, user permissions) and Business Process Automation (Flows, Process Builder) Exceptional instructional skills with a proven ability to convey highly technical subject matter to adult learners Demonstrated experience in overseeing, mentoring, and managing other instructors Strong foundation in data management, integrity, and security principles Formal certification in SAP (e.g., SAP Certified Development Associate - ABAP or equivalent) Bachelor’s degree in Technology, Computer Science, Human Resources, Business Administration, or equivalent practical experience 3+ years of professional experience in administering, developing, or instructing on enterprise-level ERP (e.g., SAP) or CRM (e.g., Salesforce) systems Documented experience with curriculum development and implementation, and managing technical instruction for adult learners

Lead instructor-led training for SAP Back-End Developer - ABAP Cloud track Teach and upskill learners in SAP ecosystem courses Provide specialized training on SAP system configuration, business process automation, and integration Upskill and lead instructor-led training for Salesforce Platform Administration track Oversee or Manage all Tier 1 site instructors in your domain Manage the onboarding process for new instructional staff Manage all IAs and Teaching Fellows Serve as Tier 2 Technical Support for instructional staff Manage classroom technology systems Support as a substitute Instructor or chapter/concept SME Liaise between management and instructional staff Provide instruction on building, maintaining, and securing reports and dashboards Maintain and update Salesforce and/or LMS with learner grades, certification scores, and detailed case notes Perform daily instruction, assessment administration, attendance monitoring, and continuous evaluation of individual student progress