Customer Success Manager

Minimum 3 years of experience in a B2B customer success/client services/account management role. Knowledge of the SaaS business model and experience supporting SaaS solutions. Ability to manage multiple customer relationships and stakeholders. Experience managing contract renewals and up-sells. Proven ability to network and manage relationships within global customer organizations. Aptitude for digesting and communicating technical concepts to varying audiences. Business acumen and experience leading customer presentations. Bachelor’s degree or equivalent work experience. Home office setup conducive for remote work. Willingness to travel up to 25%.

Partner with the implementation team during onboarding to ensure project timelines are met. Develop communication cadences with customers regarding product and industry updates. Assess customer requirements, resolve problems, and anticipate future needs. Oversee the customer's implementation of localization best practices to drive incremental value. Develop and implement account planning strategies for retention, product adoption, and growth. Establish trusted advisor relationships with key stakeholders. Manage renewal processes and identify expansion opportunities. Lead business review meetings to articulate value and customer performance. Facilitate business process optimization workshops and participate in customer marketing activities.