Central Operations Manager

3–7+ years of experience in Operations, Business Operations, or Process/Systems Management. Proven success designing and scaling internal systems and operational frameworks. Advanced proficiency in ClickUp, Notion, Zapier, Google Workspace, and workflow automation. Highly analytical, structured, and organized approach to problem-solving. Strong ability to work cross-functionally and connect departments seamlessly. Track record of diagnosing operational inefficiencies and implementing measurable improvements. Experience in a startup or marketplace environment is preferred.

Develop, implement, and improve operational systems across all departments. Standardize workflows, SOPs, and process documentation. Audit workflows weekly for clarity, scalability, and efficiency. Centralize company knowledge across shared tools. Build and maintain dashboards tracking departmental performance. Define reporting standards and ensure timely submissions. Identify metric gaps, inconsistencies, and process breakdowns. Automate KPI collection, monitoring, and escalation. Partner with Product, Engineering, and DevOps to automate tasks. Design automation workflows using ClickUp, Zapier, Google Sheets, and internal tools. Eliminate bottlenecks, redundancies, and manual inefficiencies. Collaborate daily with department heads to identify blockers and opportunities. Partner closely with Community Operations to enhance systems. Support Marketing in workflow structure and performance reporting. Work with Product and Engineering on coordination and SOP creation. Conduct weekly system and workflow audits. Evaluate accuracy, compliance, and scalability of key processes. Identify and fix broken workflows or documentation gaps. Create, maintain, and manage all SOPs, playbooks, and operational manuals. Guarantee teams have accurate, version-controlled access to documentation.