Operations Manager (Amazon)

3+ years of hands-on operations, supply chain, or logistics experience within an Amazon environment. Strong knowledge of Amazon FBA, 3PL operations, international shipping (China → USA), customs, and freight forwarding. Proven track record in demand forecasting, seasonal planning, and inventory management. Experience managing Amazon account health, including policy violations and IP/compliance issues. Extremely detail-oriented, process-driven, and organized, with a continuous improvement mindset. Comfortable working in a fast-paced environment with partial overlap to U.S. East Coast hours. Understanding of how PPC and marketing performance influence inventory strategy. Excellent communication and analytical skills. Fluent in English. Proficiency with Google Sheets/Excel.

Oversee end-to-end supply chain operations from production to U.S. 3PL warehouses and Amazon FBA. Troubleshoot logistics, customs clearance, or inbound shipping issues. Maintain real-time inventory visibility and prevent stockouts/overstock. Guide strategic decisions on freight, customs, transport, and replenishment. Lead forecasting activities (seasonal, monthly, long-term). Oversee order management and support customer service/account tasks. Manage Amazon account health, resolving policy violations and IP issues. Execute operational tasks in Amazon Seller Central. Partner with PPC team to align advertising and inventory. Monitor listings, sales, competitors, and market trends. Source, evaluate, and negotiate with suppliers, freight forwarders, and 3PLs. Maintain quality standards and ensure on-time, cost-effective deliveries. Oversee purchasing decisions and handle escalated supplier negotiations. Evaluate vendor performance and implement improvements. Lead and mentor a small operations team, creating processes and KPIs. Promote a continuous improvement culture. Balance strategy with hands-on execution and problem-solving. Support additional projects and business priorities.