Manager, Documentation

5+ years of experience writing and editing software documentation, online help, or technical content 3+ years of experience managing a team Proficiency with documentation and content management tools such as MadCap Flare (or similar), Confluence, and SharePoint Deep understanding of information architecture, structured authoring, and single-sourcing best practices Proven ability to integrate AI-driven tools to enhance team productivity Experience in the healthcare, higher education, or financial services industries Familiarity with enterprise performance management (EPM) or ERP software, knowledge of accounting, or knowledge of financial planning concepts

Lead, mentor, and manage a team of technical writers Partner closely with Product Management, Engineering, Quality Assurance, and Training Oversee documentation workflows, templates, and style guides Create, refine, and implement structured writing processes Review and edit technical content Contribute directly to writing and editing Leverage AI technologies to improve content workflows Evolve documentation structure and content strategies for SEO Establish and report on metrics and KPIs for documentation quality and impact Drive continuous improvement in authoring tools and publishing platforms