Senior Production Engineer (REMOTE)

5+ years of experience in software, infrastructure, or site reliability engineering roles. Strong background in distributed systems, service-oriented architectures, and cloud-native technologies. Proficiency in Kubernetes, Go, and Infrastructure-as-Code strategies. Expertise in observability and monitoring preferably Honeycomb and OpenTelemetry. Experience managing large-scale SaaS systems in production with multi-region and high-availability requirements. Strong understanding of incident response, capacity planning, and change management. Excellent communication skills and ability to collaborate across functions.

Contribute to the production engineering strategy for Upbound Cloud, ensuring high availability, scalability, and efficiency. Own reliability metrics — including uptime, latency, and error budgets — and champion service-level objectives (SLOs) across teams. Design and implement automation for provisioning, observability, and incident response. Collaborate with development teams to build reliability into the software lifecycle. Operate and improve multi-tenant Kubernetes-based systems, leveraging Crossplane. Drive incident management — leading blameless postmortems, root cause analyses, and systemic remediation efforts. Mentor engineers in production engineering practices.