Senior Technical Support Engineering

5+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage. Strong Linux/Unix fundamentals and experience working in distributed, containerized environments. Experience with at least one major public cloud provider (AWS, Azure, GCP). Experience supporting customers in a SaaS or cloud-native environment. Exceptional problem-solving abilities and a passion for diagnosing and resolving complex technical issues. Strong written and verbal communication skills. A collaborative mindset. Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Serve as the primary Cast AI subject matter expert, delivering deep technical guidance and authoritative support to customers. Collaborate closely with customers to troubleshoot and resolve complex technical issues. Own customer issues from intake through resolution. Document and share knowledge by contributing to internal knowledge bases, creating technical guides, and outlining best practices. Provide mentorship and support to junior team members. Participate in an on-call rotation, delivering critical after-hours assistance.