Guest Experience Specialist (Remote)
Company:The Flex
Location:Paris
Languages:English, French
Seniority level:Entry
Skills:
Problem SolvingCustomer serviceAttention to detailExcellent communication skillsTroubleshootingCRM
Requirements:
Excellent communication skills Fluent in English (French or other languages are a plus) Experience in hospitality, short-term rentals, or customer service Tech-savvy and comfortable using PMS, CRM, and digital support tools Calm, empathetic, and professional, especially under pressure Strong attention to detail, a proactive mindset, and genuine passion for service and people
Responsibilities:
Be the primary contact for guests via chat, email, and phone Coordinate check-ins, checkouts, and local requests Take ownership of challenges and find creative solutions Anticipate guest needs, provide clear updates, and share recommendations Gather and analyze guest feedback Partner with Operations, Product, and Tech