Guest Experience Specialist (Remote)
Company:The Flex
Location:Paris
Languages:English
Seniority level:Entry
Skills:
Problem SolvingCustomer serviceAttention to detailExcellent communication skillsTroubleshootingCRM
Requirements:
Excellent communication skills Fluent in English Experience in hospitality, short-term rentals, or customer service Tech-savvy and comfortable using PMS, CRM, and digital support tools Calm, empathetic, and professional under pressure Strong attention to detail Proactive mindset Genuine passion for service and people
Responsibilities:
Be the primary contact for guests via chat, email, and phone Coordinate check-ins, checkouts, and local requests Take ownership of challenges and find creative solutions Anticipate guest needs and provide clear updates Gather and analyze guest feedback Partner with Operations, Product, and Tech
