IT Analyst, Remote

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) 2+ years of experience in IT support or a similar role Proficiency with macOS, Windows, and Android environments Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk) Knowledge of Active Directory, Microsoft 365, and Google Workspace Basic understanding of networking fundamentals (TCP/IP, DNS, VPN) Excellent communication, organization, and customer service abilities

Provide in-person and remote technical assistance for hardware, software, and network issues. Monitor and manage support tickets, ensuring timely resolution and communication. Support macOS, Windows, and Android devices, including installations and updates. Assist with Zoom meeting setup, configuration, and troubleshooting. Manage user accounts in Active Directory, Microsoft 365, or Google Workspace. Maintain accurate IT asset inventory records. Coordinate device provisioning, configuration, and shipping. Document issues, resolutions, and best practices. Contribute to improving internal support processes.