IT Analyst, Remote

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) 2+ years of experience in IT support or a similar role Proficiency with macOS, Windows, and Android environments Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk) Knowledge of Active Directory, Microsoft 365, and Google Workspace Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)

Provide in-person and remote technical assistance to end-users Diagnose, resolve, or escalate IT issues Monitor and prioritize support tickets Support macOS, Windows, and Android devices Assist with Zoom meeting setup, configuration, and troubleshooting Manage user accounts within Active Directory, Microsoft 365, Google Workspace Maintain accurate IT asset inventory records Coordinate device provisioning, configuration, and shipping Maintain detailed records of issues and resolutions Contribute to improving internal support processes