Training Associate

1 year in a customer-facing training, onboarding, or support role (preferably in healthcare or SaaS). Strong communication and presentation skills, both in-person and virtual. Experience delivering engaging training content. Highly organized, self-motivated, and detail-oriented. Comfortable working cross-functionally in a fast-paced environment.

Deliver and facilitate customer training across implementation, go-live, and ongoing education phases. Manage scheduling, coordination, and delivery of live and asynchronous training sessions. Track participation, completion, and engagement metrics across training programs. Work with community leadership to enable collection and tracking of resident consent. Provide input for case studies and success stories. Relay customer feedback and usage patterns to inform product and training updates.