IT Support Analyst

Ability to analyze complex issues and implement solutions. Excellent verbal and written communication skills. Proven ability to work effectively in a remote environment. Knowledge of IT security best practices. Eagerness to learn new technologies. Proven ability to create clear and concise technical documentation. Exceptional written and spoken English. Minimum of 5 years of relevant work experience. Strong organizational skills. Trustworthy, responsive, and able to handle confidential information. Ability to work swiftly with a high sense of urgency and comfort with shifting priorities. Self-starter, quick learner, and highly organized with attention to detail. Ability to follow up and respond quickly. Flexible, patient, persistent, and have a team spirit attitude.

Manage and secure company devices using MDM solutions. Utilize Google Workspace applications. Provide first-level technical support to end-users for hardware, software, and network issues. Troubleshoot and resolve IT problems using a ticketing system. Improve IT processes and procedures. Create and maintain technical documentation. Coordinate with external vendors for IT system maintenance and support.