HR Customer Support Consultant (UK)

Background in HR or related field. Experience working in SaaS and customer support preferred. Previous experience in setting up, implementing or administering HRIS/HCM systems. Confident and engaging communicator. Well-organized approach to work with ability to juggle multiple priorities. Customer-centric attitude. Ability to identify issues early and work collaboratively to resolve problems. Strong and polished verbal and written communication skills. High level of emotional intelligence and maturity.

Support customers post go-live by resolving HR-related queries. Offer proactive guidance and compliance expertise to drive HR platform adoption. Contribute to ongoing product and process improvements using customer feedback. Provide effective first-touch resolutions and knowledge-sharing to reduce escalations. Walk clients through updates, troubleshoot issues, and interpret awards. Respond to HR queries via email, phone, and the platform. Handle client and team HR escalations. Assist with requirements gathering and run internal support team workshops. Coordinate with internal teams for successful delivery. Lead HR platform adoption to meet client-specific requests. Build and improve documentation. Embrace new technologies to improve service delivery. Simplify and improve processes for efficiency and client happiness.