Collections Officer - Midnight Team, Remote

Strong communication skills, both verbal and written Financial acumen and experience with arrears management Proven ability to manage challenging customer interactions Experience using multiple communication platforms (email, SMS, etc.) Ability and skills to handle difficult conversations and deliver a fair customer outcome Ideally, qualifications like the Chartered Institute of Credit Management (CICM) or similar 3+ years in financial services

Engage directly with customers to negotiate repayment plans Analyze financial situations to create tailored solutions Ensure adherence to GDPR, FCA, and FDCPA regulations Handle customer complaints and resolve conflicts effectively Prioritize multiple tasks while maintaining high-quality standards Work with internal and external teams to support customer outcomes