Collections Officer - Midnight Team, Remote

Posted 2 months agoViewed

29000 - 37000 GBP per year

United KingdomFull-TimeFintech

Location:United Kingdom, GMT, EST

Languages:English

Seniority level:Middle, 3+ years

Experience:3+ years

Skills:

Communication SkillsProblem SolvingCustomer serviceNegotiationAccountingWritten communicationComplianceProblem-solving skillsNegotiation skillsEmpathyVerbal communicationStrong communication skillsRelationship management

Requirements:

Strong communication skills, both verbal and written Financial acumen and experience with arrears management Proven ability to manage challenging customer interactions Experience using multiple communication platforms (email, SMS, etc.) Ability and skills to handle difficult conversations and deliver a fair customer outcome Ideally, qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services

Responsibilities:

Engage directly with customers to negotiate repayment plans Analyse financial situations to create tailored solutions Ensure adherence to GDPR, FCA, and FDCPA regulations Handle customer complaints and resolve conflicts effectively Prioritize multiple tasks while maintaining high-quality standards Work with internal and external teams to support customer outcomes