Collections Officer - Midnight Team, Remote
29000 - 37000 GBP per year
Location:United Kingdom, GMT, EST
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceNegotiationAccountingWritten communicationComplianceProblem-solving skillsNegotiation skillsEmpathyVerbal communicationStrong communication skillsRelationship management
Requirements:
- Strong communication skills, both verbal and written
- Financial acumen and experience with arrears management
- Proven ability to manage challenging customer interactions
- Experience using multiple communication platforms (email, SMS, etc.)
- Ability and skills to handle difficult conversations and deliver a fair customer outcome
- Ideally, qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services
Responsibilities:
- Engage directly with customers to negotiate repayment plans
- Analyse financial situations to create tailored solutions
- Ensure adherence to GDPR, FCA, and FDCPA regulations
- Handle customer complaints and resolve conflicts effectively
- Prioritize multiple tasks while maintaining high-quality standards
- Work with internal and external teams to support customer outcomes
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