Remote Online Exams & Customer Experience Assistant - French Speaking
Company:PEOPLECERT
Location:Greece, 24/7 rotating shifts
Languages:English, French
Seniority level:Middle, Previous experience in similar position/ function will be considered as an asset, Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Experience:Previous experience in similar position/ function will be considered as an asset, Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Skills:
Microsoft ExcelCommunication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingComplianceEnglish communicationInterpersonal skillsAdaptabilityProblem-solving skillsTeamworkTroubleshooting
Requirements:
Bachelor’s degree any discipline will be an asset Previous experience in similar position/ function will be considered as an asset Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage Passionate with Customer Satisfaction Excellent command of the English & French language (native-like or C2 level certification desired) Advanced computer literacy is required Excellent interpersonal, verbal, and written communication skills. Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment Availability to work in 24/7 rotating shifts
Responsibilities:
Provide exemplary customer service to candidates, testing centers, and other stakeholders. Oversee the secure and fair conduct of certification exams. Enforce exam rules and protocols to maintain integrity. Execute administrative tasks related to exam registrations, scheduling, and result processing. Collaborate with cross-functional teams to streamline processes.
