Remote Online Exams & Customer Experience Assistant - Spanish Speaking
Company:PEOPLECERT
Location:Thessaloniki, Central Macedonia, Greece, 24/7 rotating shifts
Languages:English, Spanish
Seniority level:Middle, Previous experience in similar position/ function will be considered as an asset, Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Experience:Previous experience in similar position/ function will be considered as an asset, Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
Skills:
Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsComplianceMicrosoft Office SuiteInterpersonal skillsAdaptabilityTeamworkTroubleshooting
Requirements:
Bachelor’s degree any discipline will be an asset Previous experience in similar position/function will be considered as an asset Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage Passionate with Customer Satisfaction Excellent command of the English & Spanish language (native-like or C2 level certification desired) Advanced computer literacy is required Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment Availability to work in 24/7 rotating shifts
Responsibilities:
Provide exemplary customer service through email, chat, and phone. Oversee the secure and fair conduct of certification exams. Enforce exam rules and protocols to maintain integrity. Handle technical or procedural issues during exams. Execute administrative tasks for exam registrations, scheduling, and result processing. Maintain accurate records and ensure compliance. Collaborate with cross-functional teams to streamline processes.
