Mission Success Manager - (Air and Space Force Accounts)

2-4 years of experience in Customer Success, partnership management, and/or project management. 2-4 years of experience working with internal or external customers on SaaS product implementation. Experience navigating relationships with complex organizations. Strong interpersonal skills. Experience with and/or proven passion for learning and educational software. Incredibly organized, proactive, and impeccable attention to detail. Experience analyzing data, trends, and client information. Strong navigation and operation of Microsoft Office suite/Google tools. Must be authorized to work in the U.S. as a U.S. citizen.

Serve as the primary point of contact for customer-facing activities. Coordinate with internal teams to ensure project requirements are met. Act as a trusted advisor to Air Force and Space Force customers. Deliver data-driven quarterly business reviews. Analyze customer engagement and platform usage. Proactively engage customers to ensure they maximize their readiness potential. Advocate for customers by leading internal teams and projects. Monitor customer health and develop success plans. Identify opportunities for expanding platform adoption. Develop and execute strategies to ensure timely renewals. Prioritize and drive timely resolution of customer inquiries. Gather regular customer feedback to improve the platform.