Senior Mission Success Manager

5+ years of experience in customer success, technical delivery, or related role Strong understanding of government end-user environments and ATO compliance process Proven experience managing customer relationships and delivering enterprise solutions Exceptional communication skills Proactive, self-starter mindset Experience with GitLab and Salesforce Familiarity with government and DoD environments is highly desirable Ability to collaborate in a fast-paced startup environment Previous startup experience

Serve as primary point of contact for customers Conduct Quarterly Business Reviews (QBRs) Responsible for renewals, upsells, and cross sells Partner with engineering and product teams Translate customer needs into actionable requirements Guide customers through the Authority to Operate (ATO) compliance process Stay up-to-date on compliance trends and cloud security Serve as a trusted technical advisor Advocate for customers to inform product development Monitor customer success metrics Develop and execute strategies to improve customer outcomes