LTC PAM - West

Bachelor's degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus. Minimum of 5 years of relevant experience in Patient Access, Market Access, Specialty Pharmacy, Nursing, or related areas, with 2+ years of experience strongly preferred in Long-Term Care. Strong knowledge of payer dynamics, Medicare Part A and Part D access is preferred. Track record of increased responsibilities Strong history of cross-functional collaboration Demonstrated success leading without authority Patient-centric and service-oriented mindset Exemplary interpersonal skills High emotional intelligence and empathy Exceptional organizational and time management skills Understanding of HIPAA rules Strong written and verbal communications as well as presentation skills Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point Ability to manage expenses within allocated budgets Adaptable and open to an environment of change Strong enthusiasm with a drive to succeed within a team Ability to travel up to 60% to support LTC facility engagement and pharmacy collaboration

Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving Educate healthcare providers to navigate and clarify access process Proactively work with assigned LTC facilities to build and maintain company products, access related knowledge Work seamlessly and in coordination with Acadia customer support services, LTC pharmacies, and other field teams while supporting patient access Escalate local payer issues to regional account managers Condense complex issues into simple solutions by working with cross-functional peers to improve customer experience, educating providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory In-service to LTC facilities on all aspects of the prescription process Provide partnership with cross-functional colleagues to address individual LTC facility needs Drive completion, submission, and follow-through of LTC-specific forms and related documentation Maintain a consistent on-site presence in LTC facilities Coordinate with hub resources to minimize therapy gaps Serve as a liaison with LTC pharmacies to coordinate dispensing, benefit investigations, and troubleshoot adjudication/distribution issues Track, synthesize, and communicate field insights to inform training and distribution strategies