1–3 years of relevant professional experience (e.g., project work in marketing, communications, consulting, or related fields) Strong written, verbal, and interpersonal communication skills Foundational knowledge in compelling presentation and visual storytelling Basic understanding of owned marketing channels (email, mobile, web, SMS) Familiarity with key customer experience principles Able to collaborate effectively with diverse teams Maintains focus and manages priorities effectively in a dynamic environment Curious and customer-focused mindset, proactively asking questions Familiarity with, or openness to learning, AI tools and large language models (LLMs)