Customer Service Representative Bilingual Spanish

Posted 2 months agoViewed

United StatesPart-TimeRetail

Company:Aspira

Location:United States

Languages:English, Spanish

Seniority level:Entry, 1+ years contact center, 2+ years customer-facing

Experience:1+ years contact center, 2+ years customer-facing

Skills:

Microsoft Office SuiteCommunication SkillsCustomer serviceAttention to detailWritten communicationEmpathyVerbal communicationActive listening

Requirements:

High School Diploma or equivalent 1+ years of inbound contact center experience 2+ years of customer-facing experience in a service role Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) Typing speed of 50+ words per minute Proficiency with telecommunication tools, chat, and SMS Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus

Responsibilities:

Respond to inbound and outbound calls professionally Assist customers with reservations, ticketing, and permits Transfer customers to appropriate departments Seek management support for complex issues Document customer interactions accurately Update customer accounts and system information Meet individual KPIs and department goals Adhere to company policies and performance standards Complete required training and coaching Communicate effectively with leadership and team members Contribute to a positive team environment Perform other duties as assigned