Senior Customer Success Manager

3+ years in a client-facing, pre or post-sales role (Customer Success Manager, Account Manager, Project Manager). Preferably in a SaaS/AI environment. Experience in relevant products such as Cloudera, Databricks, Sagemaker, Google, SAS or other ML Analytics Solutions. Experience with Docker, Kubernetes. Ability to manage ~10 accounts and sync with various teams. Technical aptitude to understand Domino's portfolio. High level of comfort speaking with executives and procurement at Enterprise companies. Proven track record of exceeding goals. SFDC and CRM tools proficiency.

Represent Domino and speak to its value proposition. Drive migration conversations to encourage Domino Cloud adoption. Automate CS initiatives with the Scaled CS team. Demonstrate product expertise and ML Ops/AI knowledge. Prescribe commercial terms aligned with business needs. Identify and secure upsell opportunities. Partner with the Sales Team for on-time renewals. Maintain and report accurate renewal forecasts. Communicate identified risks and develop resolution strategies.