Certified Medical Assistant

Active Medical Assistant Certification (CMA or RMA required). Minimum of 2+ years of experience as a Medical Assistant in a clinical or telehealth setting. Demonstrated knowledge of HIPAA regulations and patient privacy standards. Strong communication and interpersonal skills, with a patient-centered approach. Proficient with electronic health record (EHR) systems and virtual communication tools. Highly organized, detail-oriented, and capable of managing multiple priorities efficiently. Comfortable working independently and collaboratively in a fast-paced environment. Bilingual fluency in English and Spanish is preferred. Familiarity with neurology or chronic disease management workflows is preferred.

Coordinate medical record retrieval for provider review. Prepare and process referrals and manage prior authorization requests. Virtually greet and room patients prior to telehealth appointments. Review and update patient records in the EHR. Serve as a liaison between patients, caregivers, and care teams. Assist neurologists during virtual encounters. Communicate with insurance companies and partners to resolve issues. Support care coordination by identifying barriers to care. Maintain quality standards in all interactions. Participate in team meetings, trainings, and process improvement initiatives.