Adverse Event Reporting Specialist (Quality Assurance)

+5 years specialty mail order pharmacy experience Experience in patient support/pharmacy related setting Ability to manage time effectively, and meet deadlines with minimal supervision Attention to detail Working knowledge of internal CRM and workflows Effective communication skills: written and interpersonal

Lead daily tasks associated with the company’s copay assistance programs Identify, analyze, and develop improvements in productivity, quality, client relationships, and customer service Provide support to the department manager and occasionally Senior Leadership Monitor associate calls and providing feedback to program managers on associate strengths/coaching opportunities Review associate case records to ensure program metrics are met Prepare call center reports and tracking service trends Participate in the creation and maintenance of program SOP’s Assist with user acceptance testing of program platform (eCase, iAssist) Monitor program AE’s