Pharmacovigilance Reporting Specialist (Quality Assurance)
23 - 26 USD per hour
Company:AssistRx
Location:Phoenix, Arizona, United States
Languages:English
Seniority level:Staff, +5 years
Experience:+5 years
Skills:
Project ManagementData AnalysisCommunication SkillsProblem SolvingAttention to detailTime ManagementWritten communicationDocumentationComplianceInterpersonal skillsReportingQuality AssuranceProcess improvementCRM
Requirements:
5+ years of specialty mail order pharmacy experience Experience in a patient support/pharmacy related setting Ability to manage time effectively and meet deadlines with minimal supervision Attention to detail Working knowledge of internal CRM and workflows Effective communication skills: written and interpersonal
Responsibilities:
Lead daily tasks for copay assistance programs Identify and analyze improvements in productivity, quality, client relationships, and customer service Provide support to the department manager and Senior Leadership Monitor associate calls and provide feedback Review associate case records Prepare call center reports and track service trends Participate in the creation and maintenance of program SOP’s Assist with user acceptance testing of program platforms (eCase, iAssist) Monitor program AE’s
