Educational Case Manager

Bachelor’s Degree required 2-3 years progressive career growth Experience working in a virtual operations and team environment Bilingual in English and Spanish beneficial Proficient in Microsoft Office and Google applications Clear and excellent English communication skills Technology skills Organization skills Time management, planning, and prioritization Ability to organize and manage multiple responsibilities successfully Professional and approachable demeanor Ability to prioritize and focus on key objectives Effective communications both in virtual environments Proficient in using all communication media including in person, phone, and video Ability to build engagement and trust in virtual relationships Works Well With Others Learning agility Able to acquire new skills as required Ability to engage, manage and grow virtual relationships Ability to manage remote teachers Ability to work independently High tolerance for ambiguity

Conduct intakes with families/students Coordinate instructors Track student progress Provide quality customer service Support Regional Operations Provide academic services to students and families Operate seamlessly in a virtual environment Maintain operating standards Ensure program delivery Meet operational excellence standards Provide virtual administrative support Manage class schedules Manage virtual tutoring sessions Monitor student academic progress Conduct conferences with partner program directors Build relationships with students and families Foster open communication with students and parents