Operations Lead

7+ years of experience at an ecommerce, payments, or Fintech company Ownership mindset with the ability to drive processes Strong understanding of the payments space and/or experience with Payment Facilitators (PayFacs) and Payment Service Providers (PSPs) Understanding of KYC/KYB requirements to onboard customers with Payfacs and PSPs is a plus Strong understanding of APIs and SDKs Technical background is a plus Previous experience working with C-level customers Great communication skills Strong academic credentials or experience at a top employer Consulting experience is a plus

Manage a small team of onboarding specialists and tech analysts Create playbooks and processes for merchant onboarding Manage critical customer onboarding projects Drive requirements with engineering teams for automation Identify and address blockers to quick customer go-lives Communicate and align with internal and external stakeholders Tackle operational needs to ensure customer satisfaction Deliver speed and quality for onboarding projects Create standard operating procedures Define and meet team SLAs Outline and drive team OKRs