Vice President of Customer Growth

15+ years of leadership experience in SaaS or cloud-based businesses, with deep expertise in customer growth and revenue ownership. Proven track record driving renewal, upsell, and cross-sell performance. Experience with hybrid SaaS + consumption-based business models. Strong commercial acumen and data orientation. Collaborative leadership style with success partnering cross-functionally. Excellent executive communication and influence skills.

Lead all commercial aspects of the customer lifecycle, including renewals, expansions, and AI consumption growth. Build a predictable renewal and expansion forecast model. Own Zenoti’s Net Revenue Retention (NRR) target. Define and execute playbooks for upsell, cross-sell, and multi-product adoption. Drive the monetization and expansion of AI-based consumption products. Lead the commercial account management and renewal teams.