At least 7-8 years of experience in operations management, in a client-facing role Proven track record of managing client relationships and delivering exceptional service Familiarity with or exposure to AI concepts Intermediate understanding of how to build financial models, especially cost-driven analysis Experience in capacity planning and project management Excellent communication skills, both verbal and written Ability to work remotely and manage teams without in-person interaction Ability to think strategically in complex and difficult situations Strong sense of urgency and ability to prioritize tasks