Client Success Manager

2+ years of experience managing a book of high-touch customers Maintaining high retention rates Proactively preventing churn by partnering with customers Successful track record of upselling Increasing renewal rates Providing creative solutions Subject matter expert about your product/service/benefit Ability to proactively act as trusted customer advisor Motivated, engaged self-learner, self-starter, growth seeker

Manage an assigned portfolio of Property Manager customers Develop strategic tailored success plans Deliver effortless, extraordinary customer experiences Streamline customer journeys by understanding objectives and creating personalized solutions Ensure highest levels of customer success and prevent churn Partner with customers to achieve 75% RBP activation Maintain a renewal rate above 95% Reduce churn by proactively identifying risks and implementing mitigation strategies Monitor resident engagement, usage, and health metrics Provide usage and activation reports Educate customers on maximizing activations/enrollments Gather feedback and share insights internally