Customer Success Manager

Customer-centric focus and passion for customer success. 1+ direct experience in the nonprofit sector. Strong propensity for relationship building. Proven ability to identify and address customer issues proactively. Ability to collaborate effectively with cross-functional teams. Strong technical acumen for product support. Sales acumen to identify upsell and cross-sell opportunities. Organizational skills and critical thinking abilities. Proficiency in working with CRMs, email marketing, and other technology. Ability to thrive in a fast-paced and ever-changing environment.

Serve as dedicated point of contact for customers throughout their lifecycle. Cultivate deep, multi-threaded relationships with key stakeholders. Anticipate and proactively address customer issues. Identify upsell and cross-sell opportunities. Advocate for Virtuous and collaborate with internal teams. Provide strategic product support and guidance. Handle customer issues efficiently and professionally. Manage customer renewals and upsell cycles. Negotiate contracts and tailor pricing strategies.