Lead manager | REMOTE

2+ years of customer success experience Track record of increasing brand likeness through targeted activities Help with building a client cult like following Excellent communication skills, including listening and facing conflict head-on Willing to work in a fast-paced environment Self-sufficient and able to properly manage one’s own time Well-organized Advanced time management skills Strong interpersonal skills with the ability to connect and relate to our clients

Identify, manage, and assess customer concerns promptly Manage multiple email inboxes and redirect inquiries Reply to customers via email and text Understand our client’s journey as a lead buyer Follow all company policies when handling customer support inquiries Work closely with our refund team to resolve refund disputes Update clients’ accounts when necessary Face and handle conflict professionally Keep track of all customer's requests, inquiries, etc.