Product Specialist
Company:Jump
Location:United States
Languages:English
Seniority level:Junior, 1-5 years
Experience:1-5 years
Skills:
Product ManagementCommunication SkillsProblem SolvingAttention to detailWritten communicationMultitaskingDebuggingInterpersonal skillsAdaptabilityRelationship buildingTroubleshootingTechnical supportCustomer support
Requirements:
College degree required 1-5 years of professional experience, preferably in a customer-facing role in tech High-performing student in high school and college Top-5% writer and verbal communicator Learns and works quickly and independently Meticulous, detail-oriented, and great at multi-tasking Relationship builder, professional and personable ambassador Responsible and takes accountability Comfortable using technical interfaces Thinks methodically about problem-solving Understands working at an early-stage tech company Excited about helping financial advisors leverage AI
Responsibilities:
Manage Jump Help Desk Respond professionally to customer requests Debug and resolve customer issues live over Zoom calls Educate users on Jump's features Note and highlight feature requests and recurring issues Contribute wherever needed
