Care Coordinator

Comfortable speaking on the phone with a diverse range of clients. Excited about communicating efficiently, clearly, and comprehensively. Knowledgeable or interested in learning about health insurance and claims submission. Detail-oriented and excited about problem-solving. Comfortable working in a metrics-based environment. Excited about navigating a growing, rapidly changing, and sometimes ambiguous environment.

Support prospective and active clients throughout their care journey. Answer client questions related to care logistics and billing/insurance. Explain basic insurance benefits and Two Chairs billing & insurance processes. Support clinical team with operational workflows like scheduling and refund requests. Redirect clinician questions to the appropriate team.