Job Details
- Languages
- English
- Experience
- 10+ years
- Required Skills
- LeadershipProject ManagementData AnalysisHTMLCSSCross-functional Team LeadershipStrategyMicrosoft ExcelSEOMS OfficeCommunication SkillsProblem SolvingCustomer serviceMentoringOrganizational skillsPresentation skillsWritten communicationTeam managementDigital MarketingBudget managementRelationship buildingAccount ManagementCRM
Requirements
- Minimum 10 years of direct response experience (direct mail or digital account management).
- Preferred direct response fundraising experience in an agency setting.
- Demonstrated success in client management and customer service.
- Ability to build lasting professional relationships with clients.
- Experience managing technical and client services teams, including remote staff.
- Experience in creating and driving long-term fundraising strategies.
- Strong customer service and interpersonal skills.
- Proven project management, organizational, and problem-solving skills.
- Advanced written and oral communication skills.
- Strong attention to detail.
- Highly self-motivated.
- Proficiency in MS Office, particularly Excel.
- Experience with or understanding of online constituent relationship management systems (e.g., Convio/Blackbaud, Engaging Networks, EveryAction, Salesforce).
- Experience with or understanding of content management systems (CMS).
- Experience with or understanding of email marketing systems.
- Familiarity with HTML, CSS, and other web development tools.
- Familiarity with digital advertising, Google Grant management, and SEO/SEM.
- Experience with or understanding of direct mail audiences and metrics.
- Broad understanding of direct mail implementation.
Responsibilities
- Develop fundraising and engagement strategy and execution plan.
- Build and manage client relationships.
- Lead and participate in client meetings.
- Create client communication calendars and budgets.
- Analyze campaign performance and develop data-driven strategies.
- Manage a team of technical and client service staff.
- Develop professional goals and development plans for team members.
- Manage client scope and billing.
- Support ad hoc agency initiatives.
- Provide new business development support.
