Engagement Manager - US East

Deep understanding of biopharma R&D workflows. Ability to engage with executive stakeholders and scientists. 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) in Life Sciences. Proven ability to lead complex, multi-stakeholder programs. Proven ability to drive measurable ROI. Strong relationship-building skills. Strong executive presence. Crisp communication skills. Excellent organizational skills. Comfortable presenting scientific and business insights. MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience. Willingness to travel to and work from customer sites (20% of the time).

Oversee post-sale success for global biotech and pharma customers. Define and track portfolio-level success metrics and ROI. Establish and lead steering committees. Understand customer budget cycles and roadmaps for growth opportunities. Partner with Account Executives to expand Cradle’s footprint. Coordinate with Scientific Advisors for project initiation and execution. Manage multi-workstream engagements. Lead cross-functional Cradle teams to deliver customer experiences. Act as the primary escalation point for enterprise accounts. Solicit, capture, and communicate customer feedback. Partner with Product and ML Research teams to align roadmaps. Design and co-create training and education initiatives. Advocate for customers internally.