Education Program Manager

Bachelor's degree preferred; Master’s degree in a relevant field is a plus. 3-5 years of experience in program management, with at least 1 directly in an educational or training institution. Experience leading and managing teams, demonstrating autonomy and success. Proficient in Google Suite, MS Office Suite, Slack, and Zoom. Experience with Data analysis, CRM or Salesforce, and other education-related software is a plus.

Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes. Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution. Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability. Facilitate a successful admissions process, including application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives. Manage the instructional contractor screening, review, and hiring processes. Manage live, online training programs, ensuring stakeholders engage and benefit from the program. Monitor learners’ progress and provide support for instructors and other contractual staff. Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. Create a friendly, professional learning environment by troubleshooting learner needs and responding to inquiries. Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives. Manage and provide guidance to a small team of 1-2 Operations Analysts. Foster a collaborative and innovative team culture, encouraging continuous learning and development. Provide ongoing feedback, career development, and mentorship to team members. Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met. Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution. Contribute to the analysis of program performance metrics and provide insights to senior leadership. Assist in reporting on program developments, successes, and challenges. Identify opportunities for process optimization and innovation. Implement best practices and lessons learned from previous programs.