Director, Client Experience (People Operations/HR Tech)

Strong preference for experience working directly with clients in professional services, PEOs, or recruiting agencies Internal HR generalist experience required across multiple disciplines Commitment to flexible, high-performance ways of working Self-motivated, adaptable, and able to thrive in a fast-paced, client-facing environment Exceptional organizational skills with the ability to manage multiple client accounts and projects simultaneously Strong communication, consulting, and relationship management skills Willingness to travel as needed Preferred certifications include HR credentials (PHR, SPHR, SHRM-CP, SHRM-SCP) and HR tech platform certifications Proficiency with reporting, survey and dashboard tools with systems like PowerBI, Tableu, and/or Qualtrics Demonstrated executive presence, influence, and advisory skill 10+ years HR/consulting experience, including significant client relationship management Demonstrated success advising senior leaders and delivering enterprise-level HR initiatives Bachelor’s required; Master’s degree strongly preferred

Support the development of modernized people solutions for HR/People teams Use human-centric design thinking approach to build client deliverables Lead HR tech projects to include strategy, requirements gathering, vendor selection, and implementation Oversee system configuration, integration, user acceptance testing, and training Drive adoption through change management, communication, and ongoing optimization Draft and administer client surveys Build, manage and analyze survey dashboards Work on project deliverables in livingHR’s practice areas Support client engagements with a focus on delivery excellence Partner with the Principal to build and maintain strong client relationships Serve as a trusted advisor Apply project management skills Track billable work and maintain project management software and CRM data Align HR strategies with clients’ broader business objectives Participate in highly collaborative project teams Partner with project teams to deliver strategic insights Optimize HR processes, policies, and systems Implement core HR practices Advise on compliance with federal, state, and local employment laws and regulations Own strategic client accounts, driving growth through exceptional delivery Facilitate executive-level discussions Lead proposal development and support business development activities Advise client executives on organizational design, talent, and culture