Staff Product Manager, Support Hub

Minimum 7 years of experience as a Product Manager in a fast pace environment (preferably in a scale-up/start-up) At least 4 years of SaaS product experience Strong expertise in Product Management, Design, and Leadership Independent and autonomous Understanding of both UX and UI Experience building or scaling internal tools, operations platforms, or support systems (e.g., CRM, case management, workflow automation) is an advantage Comfortable managing complex system integrations and improving operational processes through product thinking Operational techniques: SnowFlakes, Queries, textbook Heavy compliant

Deeply analyse customers and business problems to identify pain points Working cross-functionally to collect and address diverse needs of different product lines Strategically think of the product from high level to connect missing dots Collaborate with product designers, engineers, and product experts to execute vision Balance core product development with high-priority client escalations Take full cycle ownership of work from ideation to post-release Work closely with Product Designers and Engineers Build a clear vision, strategy, and execution path for area of responsibility Drive the roadmap for Deel’s internal operations tools, including Ops Workbench and Ops Connect Collaborate closely with Operations, Support, and Engineering teams to unify internal workflows and systems Translate complex operational needs into scalable, efficient internal tooling that enables proactive, high-quality customer support