Bilingual Client Success Associate (French/English)

Fluency in both French and English is required (verbal and written). 2–3 years of experience in a client-facing role, ideally in B2B client success, account management, or program delivery. Exceptional communication and interpersonal skills, with the confidence to engage stakeholders at all levels. Strong organizational skills, with the ability to manage multiple accounts and priorities in a fast-paced environment. Proactive problem-solver who can anticipate risks, propose solutions, and drive improvements. Experience with CRM software (Salesforce or equivalent) is an asset. Collaborative and adaptable, with a passion for delivering results and supporting people’s health and well-being.

Support Maple’s employer partners by ensuring seamless onboarding, engagement, and ongoing adoption of Maple’s services. Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English. Act as a trusted partner for employers by helping them maximize the value of their Maple programs. Gather and share client feedback to help shape improvements to Maple’s processes, products, and client experience. Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations. Manage a portfolio of employer clients, ensuring strong adoption and satisfaction. Identify opportunities to enhance program performance, contribute to renewals and expansions. Provide actionable feedback from clients to influence Maple’s product and service roadmap. Lead the implementation of client projects, ensuring delivery on time and to high standards.