Hardware Support Engineer - Field Device Operations

3+ years of POSIX/Linux systems administration experience (Red Hat, Ubuntu, or similar distributions) Experience with firmware management and updates for embedded devices or IoT hardware (Raspberry Pi, Arduino, NUC) Network troubleshooting skills including TCP/IP, routing, VPNs, and firewall configuration Command-line proficiency with bash/shell scripting for automation Experience with remote device management and monitoring tools Knowledge of POS integration and transaction data handling Experience with embedded Linux systems and ARM-based hardware Strong analytical and problem-solving skills for remote troubleshooting Excellent documentation and communication skills Ability to work independently and manage multiple concurrent issues Experience with ticketing systems and incident management processes Willingness to provide occasional after-hours support for critical issues

Monitor, maintain, and troubleshoot a large fleet of cameras, camera relays, video displays and POS transaction relay devices Perform remote firmware updates and configuration changes across distributed hardware Diagnose and resolve hardware connectivity, performance, and operational issues Coordinate with field technicians for on-site installations and repairs Managing installations of POSIX/Linux-based embedded systems, AWS IoT, Windows services and field devices Configure and maintain device networking Implement automated monitoring and alerting for device health and performance Maintain device inventory, documentation, and configuration management systems Support new location installations by configuring devices pre-deployment Create and maintain installation procedures and technical documentation Provide technical guidance to field installation teams Validate device functionality and network connectivity post-installation Analyze device performance data to identify optimization opportunities Implement standardized configurations and deployment procedures Develop automation scripts for routine maintenance and monitoring tasks Collaborate with engineering teams on device selection and deployment strategies