Technical Program Manager

B.S. in Computer Science or a related technical discipline, or equivalent experience 6+ years of software engineering, systems engineering, or technical product/program management experience Experience owning SaaS implementation or delivery Knowledge and extensive discovery experience of user needs, gathering requirements, and defining scope Exceptional project management skills, while leading SaaS implementation projects with B2B customers Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership Communication experience and previous successes in defining processes Organizational coordination experience and experience establishing work relationships across multi-disciplinary teams and multiple partners Analytical and problem-solving experience with complex systems and processes Coding competence in Javascript and SQL

Lead aligned program teams to efficiently deliver successful customer implementations on time with quality Develop and own and leverage project plans to effectively and proactively communicate program status, issues, and risks to stakeholders Define and track key metrics and key quality and performance indicators and drive cross functional execution of program deliverables Partner with cross functional teams to drive technical analysis, design, development, testing, implementation, and post implementation phases Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation Proactively identify and communicate product improvements to product engineering leaders and stakeholders