Senior Client Advisor

4+ years client facing experience in financial services, technology, consulting, or other high-growth/fast-paced environments Deep knowledge of bitcoin technology Exceptional written and verbal interpersonal skills Professional yet warm demeanor Experience working in a proactive client service environment Desire to learn new technical concepts Strong organizational and multitasking skills Ability to stay calm and collected in high-pressure situations Initiative to solve issues with a long-term solution in mind Ability to take ownership of complex client issues Ability to follow outlined procedures and provide feedback to optimize them Strong ability to make logical judgment calls and maintain high confidentiality Experience with Google Suite and CRM systems similar to Hubspot or Salesforce Willingness to work a shifted schedule

Onboard members in live, video-based one-on-one sessions Build long-term relationships with members Educate customers on security, bitcoin, and private key management Deliver exceptional customer service Develop deep understanding of clients and collaborate with internal teams Be on call for monthly scheduled emergency call rotations and weekend shifts