Account Success Manager, Enterprise

6+ years in Customer Success at a fast-paced, high-growth international SaaS company. Consistently work with Fortune 500 companies in the enterprise SaaS space. Experience working with enterprise accounts (10k+ employee sized companies). Understanding of partnerships / ecosystem sales motions (ISV, GSI, VARS). Proven track record of revenue retention and expansion in Enterprise accounts. Strong executive presence and ability to navigate complex organizations. High business acumen and understanding of how to tie product value to key outcomes. Humble confidence, proactive, organized, creative, and autonomous. Strategic mindset to manage large, complex accounts with a clear strategy.

Establish strong relationships with customers for strategic and consultative approach to deployment, adoption, retention, and expansion. Develop deep understanding of customers' partner ecosystems and business priorities. Integrate the Crossbeam platform into partner and sales strategies to drive revenue. Understand customer journey and coach customers on best practices. Provide ongoing feedback to the product team. Gain deep understanding of customer use cases and uncover new ones. Drive and anticipate renewal conversations, detect retention risks, and draft mitigation plans. Collaborate with Enterprise Sales, Product, and Solutions teams to uncover whitespace and influence expansion deals.