Sr. Incident Response Engineer

Four-year degree in a relevant field (ideal). Vendor-level certifications such as Microsoft MCSE, VMWare, and VCP (ideal). Network-related certifications such as Cisco CCNA/CCNP (a big plus). At least 5 years of experience delivering IT projects or support working with systems and virtualization. Exposure to enterprise infrastructures. Stellar foundation in hardware, operating systems, and their diagnostic tools. Deep understanding of core systems and virtualization technologies. Highly developed knowledge of standard employee productivity suites, mobile device configurations and support, switching, network firewalls, and wireless security technologies. Outstanding operational understanding and previous management of Windows OS (including Window 10 and Window Servers), failover clustering, VMware or Hyper-V, and server hardware. Superb knowledge of Active Directory, Windows/Linux, and Storage Area Networks. Familiarity with Microsoft applications such as Exchange, O365, SSCM, MDT, and SQL server. At least 1 year of experience administering and/or implementing systems in cloud infrastructure such as Azure or AWS. Understanding of security as it relates to all applications and systems. Proficiency with technologies such as NetApp, Dynamic VPN & IPsec tunnels, and Cisco devices. Adaptable approach to working hours, including evenings, weekends, and holidays. Ability to work effectively as a remote worker with a dedicated home office space and reliable internet connection (at least 50MBPS bandwidth). Openness to travel to client sites when required.

Perform IR Project Tasks: project planning, design, deliverables, timelining, and contingency planning. Perform advanced systems configuration, management, and maintenance for Microsoft technologies, virtualization, backup/DR solutions, and remote access. Leverage diagnostic tools to troubleshoot issues. Restore and reimage virtual servers from images and various backup solutions. Restore and rebuild ESX/Hyper-V hosts and domain controllers. Employ solid understanding of networking concepts and troubleshooting. Deploy and configure security-enhancing solutions (MFA, endpoint protection). Maintain billable utilization targets. Record detailed change information, time entries, and work notes in ServiceNow. Contribute to high customer satisfaction scores. Follow project process for execution: configure, test, implement, refine, document, monitor, and transition. Follow Change Management Process for approved changes. Communicate project status internally and externally. Take ownership for client experience and project deliverables. Receive escalated systems issues and own them through resolution. Participate in incident response on-call rotation. Flex into additional infrastructure projects during periods of lower incident volume.