Sr. Incident Response Engineer
A
Abacus Group LLCIncident Response
United StatesFull-TimeSenior
Salary not disclosed
Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- AWSProject ManagementCiscoCitrixCybersecurityMicrosoft Active DirectoryMicrosoft AzureMicrosoft ExchangeMicrosoft SQL ServerLinuxTroubleshooting
Requirements
- Four-year degree in a relevant field (ideal).
- Vendor-level certifications such as Microsoft MCSE, VMWare, and VCP (ideal).
- Network-related certifications such as Cisco CCNA/CCNP (a big plus).
- At least 5 years of experience delivering IT projects or support working with systems and virtualization.
- Exposure to enterprise infrastructures.
- Stellar foundation in hardware, operating systems, and their diagnostic tools.
- Deep understanding of core systems and virtualization technologies.
- Highly developed knowledge of standard employee productivity suites, mobile device configurations and support, switching, network firewalls, and wireless security technologies.
- Outstanding operational understanding and previous management of Windows OS (including Window 10 and Window Servers), failover clustering, VMware or Hyper-V, and server hardware.
- Superb knowledge of Active Directory, Windows/Linux, and Storage Area Networks.
- Familiarity with Microsoft applications such as Exchange, O365, SSCM, MDT, and SQL server.
- At least 1 year of experience administering and/or implementing systems in cloud infrastructure such as Azure or AWS.
- Understanding of security as it relates to all applications and systems.
- Proficiency with technologies such as NetApp, Dynamic VPN & IPsec tunnels, and Cisco devices.
- Adaptable approach to working hours, including evenings, weekends, and holidays.
- Ability to work effectively as a remote worker with a dedicated home office space and reliable internet connection (at least 50MBPS bandwidth).
- Openness to travel to client sites when required.
Responsibilities
- Perform IR Project Tasks: project planning, design, deliverables, timelining, and contingency planning.
- Perform advanced systems configuration, management, and maintenance for Microsoft technologies, virtualization, backup/DR solutions, and remote access.
- Leverage diagnostic tools to troubleshoot issues.
- Restore and reimage virtual servers from images and various backup solutions.
- Restore and rebuild ESX/Hyper-V hosts and domain controllers.
- Employ solid understanding of networking concepts and troubleshooting.
- Deploy and configure security-enhancing solutions (MFA, endpoint protection).
- Maintain billable utilization targets.
- Record detailed change information, time entries, and work notes in ServiceNow.
- Contribute to high customer satisfaction scores.
- Follow project process for execution: configure, test, implement, refine, document, monitor, and transition.
- Follow Change Management Process for approved changes.
- Communicate project status internally and externally.
- Take ownership for client experience and project deliverables.
- Receive escalated systems issues and own them through resolution.
- Participate in incident response on-call rotation.
- Flex into additional infrastructure projects during periods of lower incident volume.
